president obama is now calling for a woon-year extension of policies that insurance company have already canceled, but the companies and state regulators are saying it's not that simple. as jeff pegues reports, it's the customers who are caught in the middle. >> reporter: in the next week, millions of people who received cancellation noise of their health care insurance may be getting another letter in the mail, this time a way to extend coverage that was canceled, a prominent insurance industry consultant told us today it is a logistical nightmare that if done is likely to lead to serious customer service problems. >> there's going to be a collaborative process. we want to make sure that we get this done. >> reporter: president obama is pressing insurance companies to reissue canceled plans, but whether that happens also depend on states' insurance commissioners. and while a majority tell cbs news they continue to research the pretty fix, at least three states, rhode island, vermont, and washington, have already rejected it. meanwhile, the enrollment clock is ticking and insurers are st